Team: Niqua, McKellen, Sara
Role: UX Designer
Duration 6 Weeks
Tools: Sketch, Invision, Keynote, Zeplin
Bixby Hospitality Web-App and App Creation
Web App
The Bixby Hospitality Web App is designed for building owners and managers to list vacancies in their properties, while organizing requests, blackout dates, and accepting credit card payments.
Mobile App
The Bixby Hospitality App allow tenants to search and book amenities within their building through the convenience of their mobile phones.
A Better Way To Book
Whats the Problem?
Tenant relationships are essential to a pleasant and easy living experience. To rent a space in their building for an event, tenants speak directly with building management via various means of communication, text, email, phone call, causing confusion on both ends.
How might we streamline and standardize reserving and managing amenities for both tenants and building management?
Gathering the Data: We utilized various research methods to gather data for Bixby.
Research Methodology
User Interviews Of Building Management (My responsibility)
User Interviews of Residents of buildings with luxury amenities. Competitive analysis Comparative analysis
Usability Testing
User Interviews Of Building Management (My responsibility)
User Interviews of Residents of buildings with luxury amenities. Competitive analysis Comparative analysis (My responsibility)
Usability Testing
Synthesis and Persona Development
Manager Pain Points
Too many messages on various mediums
Lack of process around reserving amenities
Tenants underreporting the number of guests to avoid reserving
Manually inputs reservations on an excel sheet
Continuous inquiries from customers
Tenant Pain Points
Inability to effectively confirm details.
Being unaware of the blackout dates and rentals.
Not know if reservation requests were received or not.
Having to ask various different building employees for help and information.
Design and Iteration
After evaluating the user needs and the needs of the business, we then created and iterated our designs. Below are designs created by myself in Sketch.
All redesigns were informed by data received during usability testing.
Final Result
After presenting the design proposals to stakeholders, assets were handed off in Zeplin to developers and our designs were integrated into Bixby Hospitality’s dashboard and tenant app!
